PERIODICAL MAINTENANCE

The PROMPT Group Delivers Total Support

Prompt’s PM&C (Preventative Maintenance & Calibration) service is just one part of our total commitment to customer support. If our PM&C technician cannot bring a particular machine up to specification, a return authorization is issued, or field service is arranged. Our Technical Support Staff around the country offers specialized set-up and training services and expert telephone assistance. Prompt’s PM&C service can be utilized for test equipment like hardness,tension,compression,total paper & corrugated box testing machines etc.

NOT A SERVICE CONTRACT—A SERVICE SAVER!
Prompt’s PM&C isn’t a service contract—our countrywide service departments take care of all repairs. OUR’s is on-site maintenance and calibration services, available on a regular schedule, for your test machines/instruments. Wherever you are located, it is a practical, cost-effective way to make sure your instruments maintain proper working performance. The PM&C team of highly qualified, trained technicians evaluates each individual machine’s conformity to applicable industry standards.

PREVENTATIVE MAINTENANCE
Each PM&C team technician is equipped with a set of procedures to sustain your equipment’s peak performance throughout its lifetime. A detailed checklist of tasks is carefully executed, the results of which are delivered to you. Installation and Training Services

PROFESSIONAL INSTALLATION AND TRAINING TO GET YOU UP AND RUNNING!
Prompt’s Installation and Training Services ensure smooth set-up and training for your new instrument(s). Our trained technicians are available to install your instrument and train all of your operators to save costly downtime and facilitate immediate use.

The Preventative Maintenance and Calibration (PM&C) department offers on-site maintenance and calibration on physical testing instruments/machines, some of which are listed below. Service is available, but not limited to, instruments sold by PTS. All certification is in accordance with the appropriate BIS, BS, ASTM, TAPPI or other applicable standard. All instruments are calibrated using test equipment whose accuracy is traceable to the National Physical Laboratory (NPL), National Metallurgical Laboratory (NML) or accepted industry standards. Please advise us of the make and model of your machine to receive further information